1
A: Thank you four calling Word of computers.
B: Hello. I'm interesed interesed in purchasing a number of laptops or tablets. We need them for our school.
A: Please hold the line. I'll put you thorng to our marketing department. What's your name, please?
B: It's Mrs Simpson
2
A: Good morning. May I ask what the problem is please?
B: Yes, i think i've been overchanged for the scanners we ordered.
A: I'm sorry about that. What's your customer number, please?
B: It's SP 1289
A: Ok, hold on and i'll put you throught to the accounts deparment. They'll be whit you shortly.
3
A: Hello. I'm calling because i've got a problem whit one of the heatskimg you send us
B: I'm sorry to hear that. Can you describe the problem ,please?
A: When I start the computer, it doesn´t turn on.
B: Oh, i see. Please hold the line and i'll put you through to the IT maintenance departament. I'm sorry the line is busy right now. Let me take your name and number. I'll get a tecnician to get back to you.
Catala
