Exercices pag 33

  EXERCICI 5

VOCABULARY: Scheduling meeting

 ARRANGING A  MEETING

Dialogue

 A  Hello I’m Biel.

B Hello Biel ,  Benitocomponentes can I help you?

A Yes, the last day I buy a Intel Pentium Processor with defects.

B What flaws does the processor have?

A The processor overheat with little time.

B Have you applied the thermal paste correctly?

A I'm going to check it now.

B: Ok 

A: If exactly it was the thermal paste fault

B: OK, wipe off the excess pasta and put it back in properly. When do we notify?

A: Perfect, i already did it

B: ok, now put the processor correctly.

A: I already put it

B: Okey,  now start the computer

A: It works perfectly now and doesn't make that much noise

B: Ok perfect, do you have any other problem?

A: No, thank you!

B: Bye!!

Exercici pag 31

 

Ex 4

1- Assist

2- Suggest

3- Check my records

4- Under warranty

Ex 5

1- Incorrect

2- Though to the acounts department

3-  Hadn`t ordere the item

4- Replacing the tablet

5- More parts that we need

6- Something wrong whit it

Ex 6

1- Refund

2- Compensation

3- Faulty part

4- Loosing business

5- Making noise

6- Doesn't fit

Ex 7

1-  Customer relations Representative

2- Customer relation representative

3- Customer

4- Customer relation representative

5- Customer

6- Customer relation representative

7- Customer

8- Customer

EX 8 

1- Return

2- under warrantly

3- refused

4-refund

5- compensation

6- Make a claim

Vocabulary Builder U7

 Departments